Terms & Conditions

Effective Date: January 1, 2025

Welcome to Elevating Minds Psychiatry. These Terms and Conditions (“Terms”) outline the rules and guidelines for accessing and using our website and psychiatric care services. By using our services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our services.

Medical Services Disclaimer

Elevating Minds Psychiatry provides virtual mental health care through licensed psychiatric providers. Our services are not a substitute for emergency medical treatment. If you are experiencing a medical or mental health emergency, please call 911 immediately or go to the nearest emergency department.

Eligibility

To access our services, you must be at least 18 years old or have parental/legal guardian consent. Our providers may only offer care to individuals physically located in states where they hold active licensure.

Privacy and Confidentiality

Your privacy is our priority. All health-related information is protected under the Health Insurance Portability and Accountability Act (HIPAA). For detailed information on how we collect, store, and use your personal and health information, please review our Privacy Policy.

Quiz Participation and Text Message Consent

By completing any quiz, assessment, or screening tool offered through our website—including but not limited to quizzes related to ADHD testing, functional impairment, and understanding your symptoms—you consent to receive text messages from Elevating Minds Psychiatry. These messages may include follow-up information related to your quiz results, appointment reminders, educational resources, and information about our services.

You may revoke your consent to receive text messages at any time by replying STOP to any message you receive from us or by contacting our office directly using the information provided below. Revoking your consent to receive text messages will not affect your ability to access our other services. Message and data rates may apply depending on your mobile carrier and plan.

Appointments and Cancellations

We ask that you attend all scheduled appointments on time. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Missed appointments or late cancellations may be subject to a fee, as outlined in our appointment policy.

Billing and Payment

You are responsible for all costs associated with your care. We accept both insurance and self-pay arrangements. Fee structures, insurance coverage, and payment terms will be discussed prior to treatment. Payment is due at the time of service unless other arrangements are made in writing.

Use of the Website

You agree not to engage in unlawful activity or attempt to gain unauthorized access to any portion of our site. We reserve the right to restrict or revoke access for any violations of these Terms.

Telehealth Consent

By using our services, you consent to receive care via telehealth technology. You understand that telehealth may have limitations compared to in-person care, such as possible technical disruptions or privacy considerations.

Limitation of Liability

Elevating Minds Psychiatry is not responsible for any direct, indirect, incidental, or consequential damages related to your use—or inability to use—our services, including issues stemming from telehealth platform interruptions or failures.

Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon being posted on this page. Continued use of our services after changes are posted will indicate your acceptance of those changes.

Governing Law

These Terms are governed by the laws of the state where our principal office is located, without regard to its conflict of law provisions.

Contact Information

If you have any questions regarding these Terms, please contact us:

Elevating Minds Psychiatry

Email: danielmattox@elevatingmindspsychiatry.com
CA Phone: (619) 613-2791
HI Phone: (808) 563-4128
Website: elevatingmindspsychiatry.com

Mailing Addresses

California Office
95 Third Street, 2nd Floor, San Francisco, CA 94103

Hawai’i Office
500 Ala Moana Blvd, Suite 7400, Honolulu, HI 96813